Making a change to your account

Need to change something on your credit card account? Some changes you can make online but some you’ll need to make by post or in branch. Here’s our how-to guide.

  • 1.
    Adding or removing a cardholder

    You can add up to three additional cardholders to your account, as long as they’re aged 18 or over. This could help you to keep track of all spending in one place.

    Each cardholder will get their own card and PIN to use, giving them access to your credit limit.

    It’s important to know that:

    • Additional cardholder requests are subject to security checks.
    • As the main cardholder, you’ll be responsible for all spending and repayments on the account.
    • If you remove a cardholder, you’re responsible for their credit card until it’s destroyed. If you can’t get the card back, please contact us It’s useful to know that you can freeze cards or certain transaction types using the Mobile Banking app, giving you more control.
    • Additional cardholders won’t be able to access or manage your account, online or otherwise. If you need support with managing your account, our help centre pages are a good place to start.

    You can add a cardholder in two ways:

    Sign in or register for Online Banking. From your credit card account summary, select ‘More actions’, then ‘Account services’

    Call 0345 944 4555 . Speak to an adviser 7am 11pm, seven days a week. You’ll need your 16 digit credit card number.

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  • 2.
    Change your credit limit

    To request a credit limit increase, you’ll need a payment history of at least six months on your account. We’ll only offer you an increase if we think you can afford it. You can ask to lower your credit limit at any time.

    We may sometimes write to you to offer a credit limit increase. You’ll have at least 30 days’ notice before the change happens automatically. If you don’t want the increase, call us on 0345 944 4555 (Mon-Sun, 7am - 11pm) before the date your limit is due to change.

    If you’d prefer not to receive these offers in future, let us know by calling 0345 944 4555 (Mon-Sun, 7am - 11pm). You can call us to change this preference any time.

    How to change your credit limit
    Sign in to or register for Online Banking. Click the ‘More actions’ button next to your credit card, then select ‘Manage credit limit’.

    Or call us on 0345 944 4555 (Mon-Sun, 7am - 11pm).

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  • 3.
    Change the payment due date

    You can change the date of your monthly credit card payment to one that’s more convenient for you.

    How to change the payment due date
    Sign in to or register for Online Banking. Select the ‘More actions’ button on your credit card account, then select ‘Paying your credit card’.

    Or call us on 0345 944 4555 (Mon-Sun, 7am - 11pm).

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  • 4.
    Change your PIN or get a reminder

    How to change or unlock your PIN
    You can change or unlock your PIN at any UK cash machine that shows the LINK symbol. If you think someone knows your PIN, you should change it straight away.

    You can also get an instant reminder of your PIN in the Mobile Banking app.

    How to get a PIN reminder
    If you've forgotten your PIN, you can request a reminder. This will be sent through the post and you’ll receive it in 3-5 working days.

    Sign in to or register for Online Banking. Select ‘Your account tools’, then ‘Replacement cards and PINs’.

    Or call us on 0345 944 4555 (Mon-Sun, 7am - 11pm). For security reasons, we can’t give you your PIN over the phone.

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  • 5.
    Change your paper-free settings

    If you have Online Banking, you can choose to receive a PDF statement each month instead of a paper statement. This cuts the clutter and means your statements are conveniently kept in one place.

    We’ll send you an email each month when your statement is ready for you to view.

    If you choose online statements, you’ll stop getting paper statements by post. You can change your mind and switch to paper statements at any time.

    How to change your paper-free settings
    Sign in to or register for Online Banking. Select ‘Your profile’ from the toolbar at the top of the page and choose your preferred paper-free setting.

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  • 6.
    Change your address

    Call us on 0345 944 4555 (Mon-Sun, 7am - 11pm). Remember to have your credit card to hand.

    or

    Print out and complete a change of address form (PDF 57KB) and post it to:

    Halifax
    PO Box 548
    Leeds
    LS1 1WU

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  • 7.
    Change your name

    Step 1: sign in to or register for Online Banking. Select ‘Your profile’ from the toolbar at the top of the page, then ‘Change my details’, then ‘Change name’. Complete the on-screen form and print it out. You can also pick up the form in branch.

    Step 2: Visit a branch with the completed form and proof of your name. This proof must be an original or a certified copy of the name change document. For example:

    • Deed poll.
    • Marriage certificate or civil partnership registration document.
    • Divorce papers or dissolved civil partnership papers.

    You can also post your completed form and proof of your name to:
    Halifax
    PO Box 548
    Leeds
    LS1 1WU

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  • 8.
    Close your account

    If you’d like to close your account, call us on 0345 944 4555 (Mon-Sun, 7am - 11pm) or write to Halifax, part of Lloyds Banking Group, at:

    Lloyds Banking Group PLC
    Credit Card Operations
    BX1 1LT

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Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.